Q. How do I order?
A. Here you have a choice, you can fill in the order form on line and email it to us firstname.lastname@example.org (please remember to fill in your name and event date), fax a copy of it to us 01348 875610, or give our office call and we can go through it together. It’s all down to whatever you’re most comfortable doing.
Q. I’m not sure what I need?
A. To be honest, most of our clients don’t usually know what they need, but have any idea in their minds of how they want it to look. We are well versed in supplying large events, so we can help with recommendations and some ideas that can help make your event special.
Q. Can I come and see what you have?
A. Of course you can. Please call our office on 01348 875587 to arrange an appointment and the kettles always on.
Q. Is there a minimum order value?
A. No, no minimum as we understand that every event is different. No matter how big or small, we’re happy to help.
Q. How soon do you need my order, and can I make changes once it’s placed?
A. As soon as you have a rough idea of numbers let us know, any changes can be made up to a week before your event. We will do our best to accommodate any increases in size, but during busy periods we may offer an alternative product.
Q. What happens if I have to cancel my order?
A. In the event of a cancellation, we ask that you let us know as soon as possible. If the cancellation is less than 7 days before the event there may be a charge.
Q. How long is the hire period for?
A. All prices quoted are for a 24 hour period. We usually deliver a day or two before your event, and collect the day after or whenever is most convenient, but this will not affect your price.
Q. How do I pay my bill?
A. We ask that all accounts are settled 7 days before your event, unless otherwise arranged. Payments can be made by, credit/debit cards, cheque, bank transfer or cash.
Q. Do I have to pay for delivery and collection?
A. Depending on where your function is, there may be a small charge. Charges are calculated on the value of your order and the distance that we have to travel. We can give you a quote once we have an idea of your order.
Q. Where do you deliver to?
A. We cover Mid, South and West Wales. However, please contact us for deliveries outside of these areas as we are happy to look at delivery anywhere in Wales. We can deliver to any venue; all we ask is that delivery is to a level site and that all heavy catering equipment is delivered to ground floor level.
Q. Do I need to wash the hired items before they go back?
A. No, we do all the washing up free of charge. We ask that you remove as much food debris from the plates and place them back in their carriers and that any liquid be emptied from the glasses and that they are placed UPSIDE down in the glass crates. With regards to large cooking equipment, if there is a boil over on a cooker, it would be lovely if you could wipe it up to save it being welded on. Any cooking equipment sent back in an unacceptable state may incur an additional cleaning charge.
Q. What happens if I break or damage or lose something?
A. Unfortunately breakages do occur, and we do charge to replace broken items, this is at the manufactures retail price. Any equipment that is damaged and can’t be fixed will incur a charge to replace. Items that go awry usually turn up when you clean up, if you find a missing item, simply return it to us and we will happily issue a credit.
Q. What do I do about laundry?
A. All our cloths go through laundry, so there is no need to launder them yourselves. We ask that any major spillage be mopped up as soon as possible to save the cloths going mouldy. If cloths are damaged by cigarette burns or people writing on them we do charge to replace the cloth at the manufacture’s retail cost.
Q. Who insures the hired items when they are on site?
A. All hired items MUST be covered by your own insurance. Some home insurance policies will cover items that you hire for house parties. For events in marquees in fields we do ask that you use your own insurance to cover this.
Q. I can’t find what I want on your web pages?
A. If you can’t find what you’re looking for, give our office a call or drop us an email. Chances are that we can either order it in or obtain something from an associated company.
Q. Can you recommend?
A. We have a link on our web site to other services which may be helpful to you when organising your function. If you need some help in locating something or finding someone, please call our office, you would be amazed at the useful contact list we have.
This is just a small portion of the questions we get asked. If you do have a query or need any help at all, the only daft questions are the ones people don’t ask. We’re here and happy to help; please make the most of our service and knowledge.